About Closinglock

Closinglock is modernizing the real estate world’s way of transferring information to eliminate wire fraud. The company provides a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. ClosingLock was founded in 2017 and is based in Austin, TX.

Check out our website to learn more about our company.

About the Job

Closinglock is building our customer success organization! We are looking for an organized, driven, and customer-centric individual to lead our customer onboarding & implementation efforts. As the Head of Implementations, you will refine our current customer onboarding & implementation processes, and own customer onboardings of your own. With this, you will help maximize the value our customers get through partnering with ClosingLock. You will also be a key piece of a rapidly growing, early-stage software company and be able to make an impact on the company's strategy, operations, and culture.

Job Requirements

  • 3 - 5 years in an implementation or project management role, or as a customer success or client services partner with specific experience working on customers onboardings.
  • Previous experience managing implementation of SaaS software platforms, including onboarding, training, and new client relationships
  • Quick learner who can work effectively in an ever-changing startup environment
  • Strong time management skills and ability to multi-task and prioritize work
  • Strong organizational, planning and problem-solving skills with attention to detail
  • Excellent written and verbal communication skills, with a creative approach to problems
  • Must be dedicated, passionate, hard-working, and excited to work in an energetic environment
  • Experience with agile & waterfall project management principles is a plus but not required

What You Will Do

  • Drive Closinglock product adoption by leading onboarding & trainings for new customers and their teams
  • Complete immersion and mastery of Closinglock’s product offerings, business model, services, and Customer Success best practices
  • Examine current onboarding & implementation processes and continuously refine them
  • Provide training, support, and continuous communications to Closinglock customers as they experience the onboarding & implementation journey
  • Roll out onboarding & implementation processes to the Customer Success team and any related cross-functional partners such as sales, partnerships, and development.
  • Improve customer metrics across several key performance indicators, particularly adoption and time to value
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives